AI-Powered Knowledge Base
Transform your help center into an AI-searchable knowledge base. Customers get instant, accurate answers. Support agents find information faster. Ticket volume decreases. All powered by your existing content.
The Support Challenge
Traditional knowledge bases are hard to search. Customers type a question, get a list of articles that may or may not be relevant, and give up. They submit a ticket instead, adding to your support team's workload.
AI chatbots promise to help, but most are trained on generic data. They confidently give wrong answers about your specific products and policies, leading to frustrated customers and more support work, not less.
Common Problems
- Customers can't find answers in the knowledge base
- Generic AI gives wrong product information
- Support teams answer the same questions repeatedly
- Ticket volume keeps growing with customer base
The Yavy Solution
Yavy indexes your help center and makes it available via MCP or as portable Skills packages. AI assistants can search your actual knowledge base and give answers grounded in your real content, with sources. For knowledge bases, we recommend MCP for always-current, real-time access.
Customers get accurate, instant answers. Support agents have AI tools that actually know your products. Every response is traceable back to your documentation, so there's no making things up.
What Changes
- Semantic search finds relevant articles by meaning
- AI answers are grounded in your actual documentation
- Customers self-serve successfully more often
- Support team focuses on complex issues
Key Benefits
How Yavy transforms your support operations
Instant Answers
Customers get immediate responses to their questions. No waiting for support agents or searching through endless FAQ pages.
Fewer Support Tickets
When AI can answer questions accurately, customers don't need to submit tickets. Support volume decreases significantly.
Better Search
Semantic search understands what customers mean, not just what they type. Find relevant articles even with imprecise queries.
Scale Support
Handle more customer inquiries without proportionally growing your support team. AI handles the routine questions.
Applications
Different ways to use Yavy for support
Self-Service Support
Customers interact with AI assistants that search your knowledge base. They get accurate, sourced answers 24/7 without waiting for human agents.
Agent Assistance
Support agents use AI tools powered by your knowledge base. They find answers faster and provide more consistent responses.
Onboarding Content
New customers can ask questions about your product. AI guides them through setup using your actual documentation.
Internal Knowledge
Support teams have AI access to internal procedures and policies. Consistent, accurate information for every interaction.
See It in Action
How a customer interaction looks with Yavy
Customer asks:
"How do I cancel my subscription and get a refund?"
AI responds (grounded in your docs):
"You can cancel your subscription anytime from your Account Settings. Here's how:
- Go to Settings → Subscription
- Click 'Cancel Subscription'
- Confirm your cancellation
Regarding refunds: If you cancel within 30 days of payment, you're eligible for a full refund. Contact our support team to request one."
Sources: Cancellation Policy, Refund FAQ
Result: Customer got an accurate, helpful answer without submitting a ticket.
What Content to Index
Get the most value by indexing these types of content
Help Center Articles
- FAQ pages
- How-to guides
- Troubleshooting articles
- Getting started guides
Product Documentation
- Feature descriptions
- User manuals
- Release notes
- Integration guides
Policies & Terms
- Pricing information
- Refund policies
- Terms of service
- Privacy information